Olark enabled Ecommerce platform integrates with the HTML code of your website and allows you to add live chat options across all website pages of your site. Send automated or custom messages to customers to quickly resolve their issues and keep them engaged with your brand. Olark’s live chat integrations link to chat with multiple platforms like helpdesks, CRM software, Issue trackers, Google Analytics, and much more to help you provide a seamless experience.
Furthermore, Olark integrated Ecommerce software provides you with detailed live chat report updates in real-time so that you can monitor chat volume, customer satisfaction, and agent activity. This allows you to view the customer service process to make decisions regarding customer satisfaction improvement.