How do I process orders and update delivery status?

Access Orders

1. Begin by logging into the Shopaccino Admin .
2. Go to Orders > Orders from the left-side menu.
3. All orders placed in your store will be listed here.

Open the Order

1. Click on the Order Number of the order you want to process.
2. Now you can change its payment status and delivery status
3. Click on Update & Notify to save and send a notification email to the customer.

Enter Dispatch Details

1. Scroll down and fill in the following fields:
   • Tentative Dispatch Date
   • Tentative Delivery Date
   • Remarks – For internal reference only.
2. Click Update to record the details.

Mark Order as Completed

• Once delivery is complete and the delivery date is recorded, the order is marked as “Completed”.

Payment Status Options

You can update the payment status based on the transaction result. Below are the available options:

• Pending – Payment has not yet been received.
• Received – Full payment has been successfully received.
• Failed – Payment attempt was unsuccessful.
• Chargeback – Payment was reversed by the customer’s bank.
• Partially Refunded – A partial amount has been refunded.
• Refunded – Full payment has been returned to the customer.

Delivery Status Options

These statuses help track the physical movement and handling of an order:

• Pending – Order has been placed but not yet processed.
• Processing – Order is being prepared for shipping.
• Ready for pickup – The Order is ready for customer pickup.
• Ready for shipping – The Order is packed and ready to be shipped.
• Shipped – Order has been dispatched from the warehouse.
• In Transit – Shipment is on its way to the customer.
• Out for Delivery – Order is with the delivery agent.
• Delivered – The Order has been delivered to the customer.
• Undelivered – Delivery attempt failed.
• RTO Initiated – Return to origin process has started.
• RTO In Transit – Return shipment is on its way back.
• RTO Delivered – The Returned shipment has reached the warehouse.
• RTO Acknowledged (Inventory+) – Return is acknowledged and inventory is updated.
• Customer Cancellation Request – Customer has requested to cancel the order.
• Cancelled (Inventory+) – Order canceled and inventory is restocked.
• Cancelled by Admin (Product Out of Stock) – Order canceled due to stock unavailability.
• Partially Returned – Part of the order has been returned by the customer.